Caddix Privacy Policy

Last updated: June 30, 2026

Overview

This Privacy Policy describes how Caddix (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from caddix.com.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on the website with the "Last updated" date revised accordingly and any other steps required by applicable law.

How We Collect and Use Your Personal Information

We collect personal information from various sources depending on your interaction with our services. This information is used to provide services, communicate with you, improve our offerings, comply with legal obligations, and protect our rights.

What Personal Information We Collect

Information Collected Directly from You:

·       Contact details (name, address, phone number, email)

·       Order information (billing/shipping addresses, payment confirmation, phone)

·       Account information (username, password, security questions)

·       Shopping information (viewed items, cart contents, loyalty points, reviews, referrals, gift cards, purchases)

·       Customer support information (communications with us)

Usage Data Collected Automatically:

We collect information about how you interact with our services through cookies and similar technologies, including device information, browser details, IP address, and network connection data. We may also use a third-party behavioral analytics tool, to collect information about how you interact with our website. This includes mouse movements, clicks, scrolling behavior, and session recordings (video replays of your visit). Session recordings do not capture payment card numbers, passwords, or other sensitive fields, which are automatically masked. For more information, see the "Cookies" section below.

Information from Third Parties:

·       Service providers like Shopify

·       Payment processors collecting payment information

·       Third-party tracking through pixels, web beacons, SDKs, and cookies

How We Use Your Personal Information

Providing Products and Services

Personal information is used to process payments, fulfill orders, manage accounts, arrange shipping, and facilitate returns and exchanges. We may enable Shopify to match your account with other Shopify services.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail.

Security and Fraud Prevention

Information is used to detect and investigate fraudulent or illegal activity. You are responsible for keeping your account credentials secure.

Communicating with You and Service Improvement

We use your personal information to provide you with customer support and improve our Services.

We may also use a third-party behavioral analytics tool to analyze how visitors navigate and interact with our website. Data collected - including session recordings, heatmaps, and click tracking - helps us understand user behavior and improve our website's design, functionality, and user experience. This data is processed by Microsoft Corporation in accordance with the Microsoft Privacy Statement.

Cookies

Like many websites, we use cookies on our Site.

For specific information about the cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

For specific information about the cookies and settings related to Microsoft Clarity and/or about how Microsoft processes data collected through Microsoft Clarity, please review the Microsoft Privacy Statement. To opt out of Clarity data collection, you may visit https://choice.microsoft.com or configure your browser to block cookies.

Cookies power and improve the Site, remember your actions and preferences, run analytics, and help tailor services and advertising. Most browsers accept cookies by default, but you can configure your browser to remove or reject them.

We recognize the Global Privacy Control signal for opting out of certain uses or disclosures of information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out.

How We Disclose Personal Information

We may disclose your personal information to the following categories of parties:

·       Vendors and service providers performing services on our behalf

·       Business and marketing partners

·       Other parties when directed by you or with your consent

·       Affiliates and corporate groups

·       Parties in connection with business transactions, legal compliance, or rights enforcement

Categories of Personal Information Disclosed

·       Identifiers and contact details

·       Personal information per California Customer Records statute

·       Commercial information (orders, shopping history)

·       Internet and network activity data

·       Geolocation data

Recipients of Disclosed Information

·       Service vendors (ISPs, payment processors, fulfillment partners, analytics providers)

·       Business and marketing partners

·       Affiliates

Specifically, we share website usage data, including behavioral analytics and session recording data, with Microsoft Corporation in connection with our use of the Microsoft Clarity analytics service. Microsoft processes this data in accordance with its own privacy policies.

We do not use sensitive personal information without your consent or for inferring characteristics.

Sale or Sharing of Personal Information

We have "sold" and "shared" (as those terms are defined in applicable law) personal information over the preceding 12 months for the purpose of engaging in advertising and marketing activities. Categories shared include identifiers (name, email, phone), commercial information (purchase records), and usage data, shared with business and marketing partners.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control access to publicly shared information and are not responsible for its privacy, security, accuracy, or misuse.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. You should review the privacy policies of any linked sites. We are not responsible for the privacy or security of third-party sites.

Information shared on public venues, including third-party social media platforms, may be viewable by other users without limitation on its use.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. Parents or guardians may contact us to request deletion of children's personal information. As of the policy effective date, we have no actual knowledge of sharing or selling personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Sensitive or confidential information should not be sent through insecure channels. Retention periods depend on factors including account maintenance needs, service provision, legal compliance, dispute resolution, and contract enforcement.

Your Rights

Depending on your location, you may have the following rights:

·       Right to Access/Know: Request access to your personal information and how it is used and shared

·       Right to Delete: Request deletion of your personal information

·       Right to Correct: Request correction of inaccurate information

·       Right of Portability: Receive a copy of your personal information and request transfer to third parties

·       Right to Opt Out of Sale/Sharing/Targeted Advertising: Direct us not to "sell" or "share" your personal information or process it for targeted advertising. Global Privacy Control signals are automatically recognized.

·       Restriction of Processing: Request that we stop or restrict processing

·       Withdrawal of Consent: Withdraw consent where it is relied upon for processing

·       Appeal: Appeal decisions if your requests are declined

·       Managing Communication Preferences: Opt out of promotional emails using unsubscribe options; non-promotional emails about your account or orders may still be sent

Microsoft Clarity Analytics: To opt out of data collection by Microsoft Clarity on our Site, you may visit https://choice.microsoft.com or configure your browser to block cookies set by clarity.ms. Opting out of Microsoft Clarity will not affect your ability to use the Caddix website.

We will not discriminate against you for exercising any of these rights. We may request information to verify your identity before responding. Authorized agents may make requests on your behalf with proof of authorization.

Complaints

Please contact us regarding any concerns about our personal information processing. If unsatisfied with our response, you may appeal or lodge complaints with your local data protection authorities. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in. For transfers from Europe, we rely on recognized mechanisms like European Commission Standard Contractual Clauses or equivalent UK contracts, unless the destination country provides adequate protection.

Contact

For questions about our privacy practices or to exercise your available rights:

Email: kevin@caddix.com