Returns & Exchanges Policy
CADDIX RETURN POLICY
Below is the return policy (the “return policy”) of Caddix, Inc. (“Caddix” or the “Company”). Throughout this return policy, the phrases “we”, “us”, or “our” refer to Caddix, and “you” or “your” refer to the purchaser requesting an exchange or return.
Caddix is committed to providing our customers with the best possible service. We have a 35-day return policy, which means you have 35 days after fulfilment date to request a return.
We encourage our customers to try on the cleats when received, but trying on is different than trying out. To be eligible for a full refund of the item you purchased, your item must be (1) in the same condition as when you received it, (2) unused, and (3) in its original packaging. You'll also need to provide a receipt or proof of purchase to successfully initiate a return.
Returns and Exchanges
Products are eligible for exchange or refund for up to 35 days following the purchase date (exceptions made only for delayed shipping). To start a return, click here.
Caddix currently utilizes Checkout+ in an effort to provide our customers an opportunity to limit additional shipping costs associated with exchanges and returns. We offer you the option to unlock free return shipping later for the eligible items in your order by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return.
Please note that this service does not exempt your order from final sale or other store policies.
Return Postage
Caddix will cover postage costs associated with product exchanges.
For returns, all customers have the option to select Checkout+ at the time of order placement. Electing in Checkout+ will cover return postage fees for the customer. If the customer does not elect Checkout+ during the initial order, and is not exchanging the item, return costs will be the responsibility of the customer.
As a start-up company looking to serve as many athletes as possible, we're continually reviewing our return and exchange policy to provide the best option for our customers.
Caddix is not responsible for delayed or lost items; therefore, we strongly recommend you retain a tracking number when shipping your order back to ensure protection.
Return and Processing Timing
Once your return order is received, please allow 2 business days for your return to be reviewed by our team. You can always contact us for any return questions at support@caddix.com.
Refund Procedures
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If not approved, we will send an email communication to the email on file stating the reason for the denial.
Cleats returned without original packaging, or cleats returned dirty or damaged will not be refunded.
If your return is approved, you will be automatically refunded the total purchase amount on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund; however, if more than 15 business days have passed since we’ve approved your return, please send an email to support@caddix.com including your name, order number, a brief description of the situation, and the best way to contact you (whether it be by phone or email).
Defective or Damaged Products
When submitting your return through Loop, please specify through the provided options if your item was a damaged or defected product.
European Union - Cooling Off Period
Notwithstanding the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days [of date of purchase/of date of delivery] for any reason and without justification. As noted above, your item must be in the same condition in which you received it (i.e., unworn, unused, with tags, and in its original packaging). You will also need the receipt or proof of purchase.
Additional Terms and Conditions
Non-cleat accessories (e.g. spare studs, bags, etc.) follow the same general policy, unless otherwise noted.
We reserve the right to refuse any return or warranty claim that appears to be fraudulent, suspicious, or outside the return policy described above.
This return policy applies only to purchases made directly from Caddix.com (our website) or other authorized channels. Purchases from third-party retailers must be handled via those retailers’ policies and procedures.
Caddix reserves the right to modify this return policy at any time, for any reason, and without notice. This policy does not affect your statutory rights under consumer protection laws. Please refer to the complete “Terms of Service” policy for further information.