CADDIX RETURN POLICY*

*The below return policy will apply for all orders purchased on or after 12:01 a.m. Eastern Time on October 23, 2025. For returns or claims prior to October 23, 2025, the version of this return policy that was in effect at the time of your purchase will apply.

Below is the return policy (the “return policy”) of Caddix, Inc. (“Caddix” or the “Company”). Throughout this return policy, the phrases “we”, “us”, or “our” refer to Caddix, and “you” or “your” refer to the purchaser requesting an exchange or return.

Caddix is committed to providing our customers with the best possible service. We have a 30-day return policy, which means you have 30 days after receiving your item (i.e., the date of delivery) to request a return.

We encourage our customers to try on the cleats when received, but trying on is different than trying out. To be eligible for a full refund of the item you purchased, your item must be (1) in the same condition as when you received it, (2) unused, and (3) in its original packaging. You'll also need to provide a receipt or proof of purchase to successfully initiate a return.

REQUESTING A RETURN

1. To start a return request, log into your Caddix account using the email address associated with your order, and click “Orders”. Then select the order that contains the item(s) you would like to return.

2. In your selected Order, click Return next to all items you would like to return. 

3. Fill out and submit the requested return information - a confirmation screen will appear when complete.

4. You will also receive a confirmation email with a summary of your return request. Please wait to mail your cleats back until you have received confirmation that your return is accepted.

If your return is accepted, we will send you instructions via email on how and where to send your package. Items sent back to us without following the steps above or requesting a return will not be accepted and no refund will be processed. Please note that if your country of residence is not the United States, shipping your goods may take longer than expected.

RETURN POSTAGE

Caddix does not provide return shipping labels or pay for return shipping on its cleats. As a start-up company looking to serve as many athletes as possible, we are unfortunately unable to provide a prepaid return label in the event the cleats you order are the wrong size. We apologize for any inconvenience this may cause and appreciate your understanding.

To return an order, you will need to send your items, including all merchandise tags to the following address:

Caddix, Inc.

10711 Red Run Boulevard, Suite 108

Owings Mill, MD 21117

When returning your items through the mail, you are responsible for any postage needed to send your items back.

INFORMATION REQUIRED TO COMPLETE A RETURN

Please follow the instructions provided in your confirmation email to complete your return.

When returning your order you need to include the following information inside your return shipment:

• Your full name;

• The email address associated with your Caddix account; and 

• Your order number (which can be found on your order confirmation email).

You will also need to place the merchandise in the original shoe box and pack that into another box to ensure neither the cleats nor the box are damaged in the mail. Returns by mail may take up to 30 days to be processed once the package has arrived back to the return center. 

Caddix strongly encourages you to retain a tracking number on the shipping information you are given when placing the return order in the mail so you can track the order’s progress in the event of a delay in processing. Caddix is not responsible for delayed or lost items; therefore, we strongly recommend you retain a tracking number when shipping your order back to ensure protection.

RETURN PROCESS AND TIMING

Once your return order is received, please allow 2 business days for your return to be reviewed by our team.You can always contact us for any return questions at fulfillment@caddix.com.

EXCHANGE REQUESTS

Unfortunately, at this time, Caddix is unable to accept exchanges by mail. If you need an item in a different size or color option, you can order the correct item at Caddix.com and complete the above steps to request a refund.

The fastest way to ensure you get what you want is to return the item you have received, and once the return is accepted, make a separate purchase for the new item.

REFUND PROCEDURES

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If not approved, we will send an email communication to the email on file stating the reason for the denial.

Cleats returned without original packaging, or cleats returned dirty or damaged will not be refunded.

If your return is approved, you will be automatically refunded the total purchase amount on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund; however, if more than 15 business days have passed since we’ve approved your return, please send an email to fulfillment@caddix.com including your name, order number, a brief description of the situation, and the best way to contact you (whether it be by phone or email).

DEFECTIVE OR DAMAGED PRODUCTS

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item. 

To submit a defect claim, the customer must:

1. Provide order number and clear photographs of the defect (show both cleats, and detailed close-ups); AND

2. Describe when and how the defect appeared (e.g. “after one match,” or “right out of the box”).

If the defect is confirmed, Caddix may, at its discretion:

1. Repair the cleats (if feasible);

2. Replace with the same or comparable cleat (subject to inventory); OR

3. Issue a refund of the product cost (not including shipping).

Caddix warrants that all products will be free from defects in materials and workmanship for a period of 3 months from the date of delivery. This warranty covers manufacturing defects only.

The remedy is limited to repair, replacement, or refund; under no circumstances will Caddix be liable for incidental or consequential damages (e.g. lost time, injury, etc.).

If the replacement or repair is not available (e.g. item is out of stock or discontinued), we reserve the right to provide a store credit in lieu of cash refund.

EUROPEAN UNION - COOLING OFF PERIOD

Notwithstanding the above, if merchandise is being shipped to the European Union, you have the right to cancel or return your order within 3 days [of date of purchase/of date of delivery] for any reason and without justification. As noted above, your item must be in the same condition in which you received it (i.e., unworn, unused, with tags, and in its original packaging). You will also need the receipt or proof of purchase.

ADDITIONAL TERMS AND CONDITIONS

Non-cleat accessories (e.g. spare studs, bags, etc.) follow the same general policy, unless otherwise noted.

We reserve the right to refuse any return or warranty claim that appears to be fraudulent, suspicious, or outside the return policy described above.

This return policy applies only to purchases made directly from Caddix.com (our website) or other authorized channels. Purchases from third-party retailers must be handled via those retailers’ policies and procedures.

Caddix reserves the right to modify this return policy at any time, for any reason, and without notice. This policy does not affect your statutory rights under consumer protection laws. Please refer to the complete “Terms of Service” policy for further information.