Returns & Exchanges Policy
RETURNS
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a full refund, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can use this link: https://account.caddix.com/
Please allow 2 business days for your return to be approved.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at haley@caddix.com.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not.
Cleats returned without original packaging, or cleats returned dirty/damaged will not be eligible for a full refund.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at fulfillment@caddix.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Cleat Design Matters
Research shows that cleat design directly influences how much grip an athlete experiences. When there is too much rotational traction, the foot can “lock” to the surface, driving torque up the leg and into the knee.
Key Takeaway: Cleats are part of the injury risk equation.

Surface Conditions Influence Traction
NFL Epidemiology (2021-2022) showed higher rates of lower-extremity injuries on turf versus natural grass. Artificial surfaces deliver higher rotational stiffness, sometimes exceeding thresholds linked to injury risk.
Key Takeaway: The surface is notorious for its contribution to injury risk.

Traction & Injury: The Connection
Biomechanical reviews link higher rotational resistance at the shoe–surface interface with increased risk of ACL and other lower-extremity injuries. It’s not ONLY “turf vs. grass,” but whether the rotational torque exceeds safe levels.
Key Takeaway: Non-contact lower-extremity injuries are strongly tied to excessive rotational traction - a result of current surface and footwear design.

How Caddix Solves the Traction Problem
Our SmartStuds™ flex and release under load. Instead of locking the foot in place, SmartStuds™ deform slightly during pivoting and cutting, allowing for quicker stud release from the playing surface. This reduces rotational torque on the knees and ankles without sacrificing the traction athletes need for acceleration and cutting.
By targeting safe rotational stiffness ranges identified in biomechanical research, Caddix cleats strike the balance between performance and protection.
Unlike traditional rigid studs, SmartStuds™ adapt to both turf and grass, moderating rotational resistance across surfaces where injury risks typically rise.
Nothing can prevent injury, but Caddix SmartStuds™ take a leap toward risk mitigation.
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A company is developing cleats for women soccer players to decrease knee injuries
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Pat McAfee & Joe Flacco talk about Caddix Cleats on Pat's show (11:50 in)
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Former football player reducing injury in sport with invention
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A great 5-minute segment about the idea and the visionaries behind it.
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Dennis Pitta and Todd Heap invest in cleat company Caddix
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Former Ravens Todd Heap, Dennis Pitta invest in Caddix Cleats
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2 former Ravens hope this cleat company can change football
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Caddix Cleats adds Todd Heap, Dennis Pitta as majority investors
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Portland's i-Generator works with Nike, Adidas, and startups
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Joe Flacco debuted new cleats that could change the NFL forever
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This New Cleat is Designed to Prevent Knee Injuries
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